Customer Solutions Specialist

Drive DeVilbiss Healthcare • Port Washington, NY

15d

About The Position

As a Customer Solutions Specialist, you will ensure an effortless experience for our customers in a fast-paced environment, by providing product information, placing orders and finding solutions. As employees acquire knowledge across all areas of the department they become cross-functional to fit business needs.

Requirements

• Upbeat, positive attitude and an approach to work rooted in professionalism
• Customer focused
• Excellent communication and problem resolution skills
• Excellent computer skills, SAP experience helpful
• Quick learner, able to think on feet and find innovative solutions
• Prior experience working in a customer-facing or call center environment preferred
• Excellent computer skills
• Prior experience in a goal-driven & customer-focused environment desired

Responsibilities

• Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns and assist with all their customer service needs.
• Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner.
• Handle inbound and outbound communication via phone, in a professional and courteous manner.
• Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
• Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
• Enter and process orders received via phone, with a high degree of accuracy.
• Provide product availability and manage customer backorders as needed.
• Support the sales team by providing assistance with their daily service needs.
• Follow up as needed to ensure accuracy and effortless customer experience.
• Diagnose product malfunctions and recommend solutions
• Provide over the phone assistance with product assembly and parts inquiries
• Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
• Achieve performance goals on a consistent basis and established KPIs.

Benefits

• Competitive Benefits
• Paid Time Off
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed