Customer Strategy Manager

Kenvue•Jersey City, NJ

4d•Hybrid

About The Position

Kenvue is currently recruiting for a: Customer Strategy Manager What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. The Customer Strategy Manager is responsible for driving achievement of forecast, budget and OKRs while instituting strategic business plans that integrate, align and achieve business and customer goals. You will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success. You will serve as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers. Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment.

Requirements

A minimum of a bachelor’s degree in Business, Marketing, or related field.
A minimum of 7 years prior experience in consumer package goods.
Prior experience in direct customer sales, business analytics, and/or customer marketing.
Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.
Demonstrate effective communication, and negotiation skills.
Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.
Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.
Ability and passion to coach and develop reporting staff members.
Experience working with national customers.
Ability to prioritize and to lead multiple priorities successfully.
Ability to work in a complex and dynamic environment where priorities change rapidly and tight deadlines exist.
Ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships.
Up to 25% travel required.

Responsibilities

Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.
Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.
Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.
Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom-line growth.
Ensures execution of plans through regular communication and interaction the customer teams.
Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.
Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
Develops and ensures the execution of all trade-related investments improve the P&L.
Creates & influences assortment & merchandising recommendations.
Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
Provides support and insight for retailer business & new item reviews.
Co-leads key top to top customer meetings with sales teams.
Develops and presents customer, category and brand reviews to drive brand performance.
Fosters a winning, positive, action-oriented attitude across the Skin Health Franchise.
May be assigned to 2 or less direct or non-direct reports; when people are assigned, is accountable for implementation of talent management processes and developmental coaching.