Customer Success Agent

OfficeLuv • Chicago, IL

10d • $20 - $23 • Remote

About The Position

At OfficeLuv, we work diligently to streamline the ordering process for modern workspaces. Our clients rely on us to keep their offices and work environments running smoothly, and that starts with a Customer Success team that is organized, efficient, and proactive.
We are currently looking for a Customer Success Agent to support the end-to-end experience for OfficeLuv customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.
This is a "Work from Home" role; however, candidates must be based out of the Chicago area.
This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand.
The starting hourly pay rate for this role is $20-$23/hr, with flexibility to scale based on experience.
ABOUT YOU
You believe in creating the best possible customer experience
You thrive in fast-paced environments and multitask with ease without getting flustered
You are detailed, love organization, and are driven by results
You're personable, professional, and positive!
You have great communication skills and are comfortable interacting with customers and account managers regularly
You have a motivating energy and a flexible demeanor
You are proactive, solution-oriented, and highly organized
You are punctual, responsible, and willing to learn new things

Requirements

• Bachelor's degree required
• 1+ year of experience in Customer Success, Account Management, or related client-facing role
• Ability to address tactical issues efficiently and effectively
• Strong Listening skills with the ability to understand customer business needs
• Proven ability to multitask and prioritize in a dynamic environment
• Excellent organizational and time-management skills
• Enjoys working as part of a team in a collaborative environment
• Clear, professional written and verbal communication skills

Responsibilities

• Resolve customer tickets promptly using a CRM (Zendesk)
• Accurately tag and categorize customer tickets based on type
• Respond to customer inquiries with professionalism and a helpful, positive tone
• Update and maintain customer information within internal CRM and backend systems
• Ensure accurate documentation of all customer interactions
• Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
• Identify recurring customer issues and report trends to the appropriate team members
• Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level