Customer Success Coordinator

Pluralsight

1d • Hybrid

About The Position

As a Customer Success Coordinator at Pluralsight, you’ll play a key role in helping our customers realize ongoing value from our platform. You’ll manage a high volume of customer renewals, uncover opportunities for growth, and ensure our customers feel supported at every stage of their journey. You’ll be working at the intersection of Customer Success, Revenue, Marketing, and Legal, using your organizational and communication skills to deliver a seamless customer experience. Who you’re committed to being: A clear and empathetic communicator who thrives in a collaborative environment A detail-oriented problem-solver who enjoys driving process and results Someone who values diversity of thought and brings an inclusive mindset to your work A proactive teammate who takes initiative and ownership A lifelong learner with curiosity about SaaS, tech, and workforce development

Requirements

• A passion for helping customers succeed and a drive to make an impact
• Grit and resilience—you’re energized by challenges and persistent in finding solutions
• Exceptional organizational skills and attention to detail to manage multiple priorities at once
• Curiosity around SaaS, technology, or workforce development.
• Basic understanding of business development, sales or customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Business sense and ability to analyze data to address customer situations.
• Strong communication, organization and time management skills

Nice To Haves

• Experience in B2B SaaS and knowledge of the SaaS renewal process

Responsibilities

• Manage the full renewal lifecycle for a large portfolio of customers
• Create quotes, process orders, track forecasts, and collect purchase orders
• Support agreement negotiations in partnership with internal stakeholders
• Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
• Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
• Partner with Account Executives to support upsell and cross-sell motions
• Maintain accurate records and contribute to forecast accuracy and account health

Benefits

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed