Customer Success Lead - Remote

Jobgether

2d • Remote

About The Position

In this role, you will be integral to the account management team, driving revenue growth within key strategic accounts. Your expertise will impact the organization by fostering strong client relationships and delivering tailored solutions that elevate customer satisfaction. By developing strategic account plans and coordinating resources effectively, you will help the organization maintain and expand its presence within the competitive landscape of the transportation sector. Your contributions will play a critical role in achieving our revenue objectives while enabling our clients to maximize their value from our products and services.

Requirements

• Bachelor's degree or equivalent work experience.
• 7-10 years of proven experience in sales account management.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Experience working with complex solutions for strategic accounts.
• Ability to manage up to 50 hours of work weekly as needed.

Responsibilities

• Develop and implement comprehensive sales account plans for each customer.
• Analyze revenue trends and identify sales opportunities.
• Conduct quarterly and annual client business reviews.
• Manage cross-functional resources to optimize revenue opportunities.
• Ensure high service levels and customer satisfaction standards.
• Maintain up-to-date knowledge of customer and competitor offerings.
• Document and manage action plans for assigned clients.
• Prepare and deliver contracts and proposal responses.

Benefits

• Work remotely with occasional business travel.
• Comprehensive medical, vision, and dental plans.
• 401k with employer matching contributions.
• Competitive Paid Time Off (PTO) and paid holidays.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level