Customer Success Enablement Program Manager

Notion • San Francisco, CA

1d • $185,000 - $215,000 • Onsite

About The Position

You’ll be the first Enablement Program Manager embedded with Customer Success as we evolve our Customer Success team to be focused on deeper technical capabilities, higher-impact customer engagement through AI workflow adoption & utilization, and developing scalable and ongoing operating rhythms. In this role, you’ll translate strategy into practical enablement: programs, playbooks, manager toolkits, and training experiences that change behavior in the field. You’ll partner closely with CS leadership and cross-functional GTM stakeholders to ensure our CSMs feel confident, capable, and ready to deliver measurable outcomes for customers.

Requirements

• 7+ years in Enablement, or a related GTM role (Customer Success, Solutions Consulting, Solutions Engineering, Professional Services, etc.).
• Proven ability to build and run enablement programs that drive behavior change (not just content creation), including reinforcement and measurement.
• Strong stakeholder management: you can influence leaders, partner deeply with managers, and coordinate cross-functional contributors.
• Excellent facilitation and communication skills (written, verbal, and live training delivery) with high attention to detail.
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

Nice To Haves

• Experience supporting CS organizational redesigns (role changes, new coverage models, new operating cadences) and landing them through enablement.
• Familiarity with CS metrics and operating models (NRR/GRR, retention drivers, health scoring, QBRs, success planning) and how to connect enablement to outcomes.
• Experience using Notion and other AI tools
• Experience with learning platforms and enablement tooling (e.g., WorkRamp/LMS, content hubs, CRM integrations) and building scalable self-serve learning paths.

Responsibilities

• Own the end-to-end enablement plan for the evolution of the CS role, translating CS transformation priorities into a clear program roadmap (training, certification, manager activation, reinforcement, etc).
• Partner with CS leaders and frontline managers to diagnose performance gaps, define the skills/behaviors that matter most, and deliver enablement that drives adoption.
• Design and deliver ongoing and high-quality learning experiences (live sessions, workshops, self-serve modules, in-the-flow resources) with strong facilitation and tight production.
• Build and maintain core CS enablement assets: playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling.
• Establish measurement and feedback loops (readiness, proficiency, adoption, and business impact), iterating based on data and field input.
• Orchestrate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and CX to ensure messaging, process, and tooling changes land smoothly in the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed