Customer Success Engineer I - On Demand Accounting (Hybrid Work Schedule)

Quorum Software•Houston, TX

2d•Hybrid

About The Position

Customer Success Engineer I – On Demand Accounting Location: Houston, TX or Dallas, TX Model of Work: Hybrid Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. Overview The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training. The Customer Success Engineer, Level I provides initial front-line software support for On Demand Accounting (OGsys on Demand) customers at Quorum Software.

Requirements

Bachelor’s degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience.
Proficient personal computer skills including Salesforce, electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collects data, establishes facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

Strong knowledge of oil and gas accounting principles preferred
OGsys Experience is a plus

Responsibilities

Onboards existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.
Handles initial case intake both over the phone and through email.
Performs first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system.
Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Escalates more complex inquires to tier 3 Support.
Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.
Documents and maintains all client information in Salesforce to include recording all calls, emails and customer communication.
Creates and maintains OGsys product documentation and online training videos.
Performs entry-level Quality Assurance testing for OGsys on Demand software development
Develops/Maintains SOP for troubleshooting technical problems.
Participates in oil & gas accounting training.
Seeks opportunities to expand on personal knowledge of OGsys applications.
Stays current with system information, changes and updates.
And other duties as assigned.