Customer Success Engineer (East) (Remote)

runZero • Austin, TX

5d • $140,000 - $160,000 • Remote

About The Position

At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what’s broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach. Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers the most complete and accurate visibility into every asset and exposure across internal, external, IT, OT, IoT, mobile, and cloud environments — including uncovering unknown and unmanageable devices and broad classes of exposures that evade traditional tools. Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial ! Role We are looking for a Customer Success Engineer to join our growing team and support our customers on the East Coast! In this role, you will support our Enterprise customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship. Internally, you will work closely with the sales, product, and support teams to advocate for your customers' product needs. As one of the first few members of our Customer Success team, you will also help define repeatable processes and work towards growing a scalable customer success operation

Requirements

• Experience in SaaS customer success
• Basic understanding of API’s
• Basic understanding of computer networking and “how the internet works”
• Curiosity to learn about the security industry
• Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
• Desire to build your technical skills

Responsibilities

• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
• Serve as a problem solver and subject matter expert of the runZero platform and network security industry
• Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
• You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
• Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

Benefits

• Fully remote : runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
• Benefits : We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
• 401k : We match 4% of 401K contributions
• Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
• Paid parental leave: We offer 12 weeks of paid parental leave
• Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
• And more! For more information on what it's like to work at runZero, please visit our employee spotlight page!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed