Customer Success Engineer

Cloudbolt Software Inc

1d•$100,000 - $120,000

About The Position

CloudBolt Software (www.cloudbolt.io) is helping enterprises control infrastructure chaos through cloud automation and cost optimization. We’re looking for a Support Engineer to help our customers successfully operate and optimize CloudBolt’s StormForge product across complex cloud and Kubernetes environments. In this role, you’ll be on the front lines of customer success—troubleshooting technical issues, supporting production environments, and partnering closely with engineering, product, and customer-facing teams to deliver reliable, high-quality outcomes.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience
3+ years of experience in a technical support, systems engineering, SRE, or DevOps-related role
Hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred)
Strong troubleshooting skills in distributed systems and production environments
Familiarity with Linux systems, networking concepts, and application logs/metrics
Ability to read and understand application code (Go, Python, or similar languages preferred)
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
Proven ability to learn new technologies quickly and adapt in a fast-paced environment

Nice To Haves

Experience supporting SaaS products or enterprise customers is a plus
Kubernetes certifications (CKA or similar) are a plus

Responsibilities

Serve as a technical point of contact for customers, diagnosing and resolving issues related to CloudBolt’s StormForge product, Kubernetes, cloud infrastructure, and integrations
Investigate, troubleshoot, and resolve complex technical problems across distributed systems in customer environments
Reproduce issues, analyze logs, metrics, and system behavior, and document findings clearly
Collaborate closely with engineering and product teams to escalate bugs, contribute to root cause analysis, and validate fixes
Assist customers with configuration, initial deployments, and best practices for operating StormForge in Kubernetes and cloud-native environments
Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests
Continuously improve support processes, tooling, and operational readiness
Learn and apply new technologies to expand technical expertise and improve customer outcomes

Benefits

Medical, Dental, and Vision coverage
401k with Company Match
Health & Dependent Care FSA
Unlimited PTO
11 Company Holidays
Volunteer / Community Engagement Day
Tuition Reimbursement
Paid Parental Leave
Equity Grants
Home Internet Reimbursement
Salary Range: $100,000 - $120,000 USD Annually, actual compensation will be determined based on job-related factors, including but not limited to relevant experience, skills, geographic location, internal equity, and business needs.