Customer Success II

DISCO • New York, NY

2d • $65,000 - $80,000

About The Position

The Customer Success Manager II is responsible for ensuring maximum client retention, satisfaction, and growth. They manage strategic accounts and develop trusted advisor relationships.

Requirements

• 3+ years in a post-sales customer success, account management or services role
• Experience managing and expanding SaaS client relationships
• Track record of securing client renewals and upsells
• Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in client interactions.
• Excellent interpersonal, communication, presentation skills
• Proactive, customer-centric mindset with problem solving abilities
• Analytical skills to synthesize data and provide strategic recommendations
• Strong working knowledge of renewals, upsells, and account expansion
• Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Responsibilities

• Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts.
• Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction. Identifies expansion opportunities.
• Customer Advocacy: Advocates client needs and interests within the organization. Provides feedback to inform product and service enhancements.
• Reporting & Analytics: Tracks account metrics. Provides analysis on renewal risks, upsell opportunities, and customer health.
• Event Management: Plans and executes educational, networking, and motivational events for clients.

Benefits

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed