Customer Success Leader - NA

Locus.sh

4h

About The Position

We are seeking a Customer Success Leader to drive customer value, retention, and growth for our US enterprise accounts. The ideal candidate will have a proven track record managing B2B SaaS customers in the Supply Chain, Logistics, or Transportation domain, with hands-on experience across post-sales engagement, renewals, and account strategy.
This role is a blend of strategic account management and customer advocacy, focusing on building deep relationships, driving product adoption, and ensuring measurable ROI for clients across global logistics networks.

Requirements

• 7-10+ years of experience in Customer Success, Account Management, or Client Partner roles within B2B SaaS companies.
• Domain background in Supply Chain / Logistics / Transportation SaaS—experience is highly desirable.
• Strong relationship management and problem-solving skills, with the ability to work with executive stakeholders.
• Demonstrated success in renewals and expansion ownership, with consistent customer retention results.
• Excellent communication and presentation skills; ability to simplify complex topics for senior clients.
• Experience managing US enterprise , ideally in a distributed team environment.
• Bachelor’s degree in Business, Supply Chain, Engineering, or related field (MBA preferred).

Responsibilities

• Serve as the primary point of contact for enterprise customers across the US, ensuring seamless onboarding, adoption, and long-term success.
• Revenue & Growth goals for NA region: Develop and execute account success plans to achieve retention and expansion goals.
• Collaborate cross-functionally with Product, Engineering, and Sales teams to translate customer insights into actionable solutions.
• Drive value realization through data-driven business reviews, KPI tracking, and continuous engagement.
• Proactively identify renewal and upsell opportunities, ensuring commercial growth within assigned accounts.
• Support implementation teams in coordinating go-live readiness and stakeholder alignment (deep implementation experience not required).
• Represent the customer voice internally, influencing roadmap priorities and service improvements.
• Leverage CRM and analytics tools (e.g., Salesforce, Gainsight, HubSpot) to maintain accurate health metrics and forecasts.

Benefits

• Opportunity to shape the success strategy for global logistics clients.
• Work at the intersection of technology and supply chain transformation.
• Collaborative culture with autonomy, ownership, and global exposure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level