Customer Success Manager - AECO
About The Position
Empower Success: Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer Success Manager to champion our AECO solutions. You will act as a strategic partner for our valued customers, ensuring they realize maximum value from their SaaS investments while fostering long-term growth and innovation in a fast-paced, global technology environment. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the ultimate internal champion for our construction partners, directly influencing how global infrastructure is built by driving the adoption of cutting-edge SaaS solutions. You will have the unique opportunity to manage a diverse portfolio, turning complex business challenges into streamlined digital successes while shaping the future of construction technology.
Requirements
- 2+ years of dedicated Customer Success or Account Management experience within a SaaS environment, preferably in ERP or construction tech.
- Proven ability to build trusted, executive-level relationships and manage complex account portfolios.
- Exceptional communication skills with a talent for active listening and persuasive storytelling.
- Demonstrated success in working cross-functionally to resolve customer challenges and drive product adoption.
Nice To Haves
- Professional proficiency with Salesforce, G-Suite, or Gainsight.
- Direct experience or domain knowledge in Architecture, Engineering, or Construction (AECO) workflows.
Responsibilities
- Orchestrate the entire post-sale journey, ensuring customers achieve their business goals through strategic adoption and utilization of Trimble solutions.
- Lead high-impact business reviews and value conversations to assess account health and uncover new opportunities for expansion.
- Architect comprehensive account success plans and rollout strategies that align our technology with the customer's long-term vision.
- Act as the critical "Voice of the Customer" cross-functionally, partnering with product and sales teams to drive continuous improvement and innovation.
- Proactively identify and mitigate churn risks while fostering deep, trusted relationships with executive sponsors and stakeholders.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
