Customer Success Manager, Channel

NinjaOne • Austin, TX

13d • Hybrid

About The Position

The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You’ll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence.
Location: Austin, Texas - Hybrid, in office

Requirements

• 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
• Thorough understanding of the reseller channel and what it takes to enable partner growth
• Experience building and maintaining a strong network of partners
• Strong written and verbal communication skills
• Analytical, strategic mindset with proven problem-solving skills
• Excellent customer service skills, with exceptional business and technical acumen
• Ability to stay organized and thrive in a fast-paced, collaborative team environment

Responsibilities

• Consistently meet and maintain your relationship with NinjaOne channel partners and customers
• Drive Net dollar Retention through cross-sell upsell activities
• Manage communications and employ conflict resolution with customers
• Track and coordinate activities for each account
• Negotiate and closing contracts
• Analyze marketing trends and predictions
• Determine customer needs and propose appropriate solutions
• Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services
• Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive)
• Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision)
• Work closely with CAMs and channel team to assist in larger team initiatives

Benefits

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees