Customer Success Manager, Corporate Legal

Jobgether

5d

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Corporate Legal in United States.
This role is responsible for driving customer success and adoption across a portfolio of enterprise and strategic clients within corporate legal technology solutions. The Customer Success Manager will act as a trusted advisor to executives, ensuring measurable outcomes through structured success plans, executive business reviews, and proactive engagement. You will focus on adoption, value realization, and expansion while collaborating closely with Sales, Professional Services, and cross-functional teams. The ideal candidate combines deep product expertise with strong executive presence and operational rigor to deliver customer impact. Success in this role requires balancing strategic guidance with hands-on execution and mentoring of best practices. This position offers the opportunity to influence customer experience, shape scalable processes, and advance professional growth in a dynamic, mission-driven environment.

Requirements

• 3+ years of experience in Customer Success management or account management, preferably in SaaS; experience in legal, consulting, or related disciplines is a plus
• Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
• Hands-on experience with customer success and CRM platforms such as Gainsight, Salesforce, or Gong
• Strong executive presence with excellent communication, facilitation, and stakeholder management skills
• Functional knowledge of legal technology, legal workflows, and corporate legal operations is highly preferred
• Understanding of AI-enabled legal tools and systems, with experience applying technology to legal research, drafting, or analysis
• Strategic thinker with problem-solving, collaboration, and accountability skills
• Bachelor’s degree required; Master’s or JD preferred
• Willingness to travel up to 25% as needed

Nice To Haves

• experience in legal, consulting, or related disciplines is a plus
• Functional knowledge of legal technology, legal workflows, and corporate legal operations is highly preferred
• Master’s or JD preferred

Responsibilities

• Serve as a deep product expert on AI-enabled corporate legal solutions, guiding adoption and value realization for enterprise clients
• Develop and execute structured Customer Success Plans (CSPs), deliver Executive Business Reviews (EBRs), and maintain proactive customer check-ins
• Identify and mitigate risks while ensuring retention, expansion, and measurable outcomes for assigned accounts
• Represent customer success in cross-functional meetings and partner effectively with internal teams including Sales, Professional Services, and Product
• Build enablement programs for customers and employees, including training sessions, webinars, and workshops
• Analyze market and competitor trends to inform customer strategies and internal initiatives
• Leverage CRM and customer success tools (e.g., Gainsight, Salesforce, Gong) for accurate pipeline management and reporting

Benefits

• Competitive total compensation with base salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Flexible work arrangements including remote work options and wellness support
• Paid vacation, company holidays, and additional mental health days
• Professional development programs and skills-first growth opportunities
• Retirement savings plans, tuition reimbursement, and adoption/surrogacy assistance
• Access to employee assistance programs, fitness reimbursement, and other well-being resources
• Inclusive and mission-driven culture focused on impact, collaboration, and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees