Customer Success Manager, Emerging Tier
About The Position
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: This is a highly visible, client-facing role within SPS Commerce Revenue Recovery, where you will play a meaningful role in driving customer success and long-term value. As a Customer Success Manager (CSM), you will partner closely with your team to ensure customers are fully supported, engaged, and realizing measurable return on their SPS Revenue Recovery investment. In this role, you are not just responding to customer needs — you are proactively guiding customers through their journey, strengthening relationships, and championing outcomes that drive retention and growth.
Requirements
- Strong relationship-building skills with clear, professional, and timely communication.
- Ability to develop product expertise and confidently educate customers in a way that inspires trust and adoption.
- Highly organized with strong attention to detail and follow-through.
- Process-driven and able to manage multiple priorities effectively.
- Curious, creative problem-solver who thrives in a collaborative team environment.
Nice To Haves
- Experience in CPG, Walmart ecosystems, or customer success is a plus, but not required.
Responsibilities
- Collaborate within a team to manage and engage a shared book of business through proactive outreach, strategic check-ins, and personalized support.
- Build strong, trust-based relationships that position you as a valued advisor to your customers.
- Guide customers through onboarding and implementation milestones, ensuring a smooth transition and strong foundation for long-term success.
- Deliver training and product education that builds confidence, drives adoption, and maximizes platform utilization.
- Monitor account health and customer engagement to identify opportunities for growth and mitigate risk.
- Partner cross-functionally to resolve challenges, prevent churn, and increase customer lifetime value.
- Contribute to engagement and retention strategies that support both customer satisfaction and business performance.
Benefits
- At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role.
- SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security.
- Benefits are country-specific and aligned with local laws and market practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
