Customer Success Manager II (Soccer)

HudlLincoln, NE
22hHybrid

About The Position

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces. We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us? Your Role We’re looking for a Customer Success Manager to focus on customer renewals at the NCAA DI level, specifically on men’s and women’s soccer programs. At Hudl, we pair Customer Success Managers (who focus on engagement, implementation, and renewal revenue) with Account Executives (who focus on growing acquisition revenue). This helps us ensure we're expanding across all product verticals and locations, and we’re supporting customers' journeys with Hudl. The number one priority? Renewals for next season. This role requires three days in our Lincoln, Nebraska headquarters per week, so we're only considering candidates who live within commuting distance at this time.

Requirements

  • Client-facing experience.
  • Proactive and organized.
  • Exceptional communicator.
  • Solution-oriented.
  • A growth mindset.

Nice To Haves

  • Experience with Hudl.
  • Cross-functional collaborator.

Responsibilities

  • Develop strong customer relationships.
  • Be involved in all aspects of support and account management.
  • Work toward goals.

Benefits

  • Champion work-life harmony.
  • Guarantee autonomy.
  • Encourage career growth.
  • Provide an environment to help you succeed.
  • Support your mental and physical health.
  • Cover your medical insurance.
  • Contribute to your 401(K).
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