About The Position
Leap is a hyper-growth company that is leading the shift to digital operations within the home services industry. We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and in join a fast-paced company with lots of opportunity for advancement.
Requirements
- 1+ years customer facing experience managing a book of business
- Strong background in hitting revenue retention goals
- B2B SaaS experience
- Strong de-escalation and churn mitigation skills
- Polished communication skills with the ability to clearly convey value - confident, articulate, and concise
- Ability to use a consultative selling approach
- Detail oriented, extremely organized, self-motivated, and driven
- Strong emotional intelligence
- Associate or Bachelor’s degree in a relevant field or equivalent work experience.
Responsibilities
- Customer Relationship Management:
- Foster strong relationships with multiple POC’s within accounts.
- Develop a deep understanding of customer’s needs through regular business reviews.
- Ensure customer issues are acknowledged and addressed within one business day
- Travel to trade shows and onsite customer meetings as needed
- Customer Success Planning:
- Conduct Annual Account Planning with all accounts to help manage expectations and track customer success metrics.
- Maintain a solid understanding of our customer’s journey to spot and address areas of friction to maximize adoption and utilization.
- Renewals and Retention:
- Consistently meet revenue retention targets through churn mitigation, account planning, renewals, and account upsells where appropriate.
- Set aggressive goals for annual revenue achievement per customer account.
- Effectively and accurately manage personal pipeline to maximize all business opportunities
- Education and Enablement:
- Ability to speak to the value of our platform, key features, and use cases with customers.
- Ability to demo features within the platform that meet customer needs and answer questions about benefits to them as a company.
- Cross Functional Collaboration
- Work with Customer Success, Product, and Marketing teams to ensure complete customer satisfaction with product.
Benefits
- Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
- Invest in Your Future – 401(k) company match to help you build financial security.
- Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays.
- Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
- Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
- MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
- Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
