Remote Customer Success Manager

Jobgether

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be instrumental in ensuring the success of our strategic enterprise healthcare customers post-deployment. You will work closely with various stakeholders including clinical, operational, and IT teams to enhance platform adoption, drive measurable ROI, and foster long-term partnerships. By optimizing and expanding the use of our solutions, you will make a significant impact on healthcare outcomes and operational efficiency.

Requirements

• 6+ years of Customer Success experience in the healthcare space.
• Self-starter with a high degree of autonomy.
• Comfortable operating in a fast-paced, growth-stage environment.
• Experience in healthcare technology and SaaS platforms.
• Strong understanding of healthcare workflows and customer lifecycle management.
• Demonstrated experience in driving adoption and measurable ROI for healthcare platforms.
• Excellent executive presence and communication skills.
• Strong problem-solving skills with an ownership-oriented mindset.
• Experience using Salesforce or similar enterprise CRM tools.

Responsibilities

• Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner.
• Develop and execute outcome-driven success plans aligned to customer goals.
• Build strong relationships with clinical, operational, IT, and executive stakeholders.
• Guide customers through post-go-live adoption and optimization.
• Proactively identify risks and opportunities and resolve issues to maintain high customer satisfaction.
• Collaborate with Sales and Customer Success leadership on renewals and account growth.
• Contribute to the evolution of the Customer Success practices with a focus on scalability and ROI-driven outcomes.
• Translate complex customer data into clear ROI narratives and best practices.
• Work closely with cross-functional teams to deliver cohesive post-deployment customer experiences.
• Serve as the voice of the customer to inform product direction and improvements.

Benefits

• Flexible work schedule and remote work options.
• Opportunity to work in an innovative and dynamic environment.
• Professional development and training opportunities.
• Collaborative team culture that values input and insight.
• Competitive compensation and benefits packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed