Customer Success Manager

Jobgether

9d • Remote

About The Position

In this role, you will serve as a trusted advisor and strategic partner to customers, guiding them from onboarding through long-term success while maximizing product value and business outcomes. You will build strong executive relationships, orchestrate all support and service touchpoints, and ensure a seamless customer journey across technical and operational dimensions. Operating in a fast-paced SaaS and security-focused environment, you will lead success planning, adoption, and engagement strategies for a diverse portfolio of clients. You will play a key role in driving retention, renewals, and growth through proactive relationship management and opportunity identification. This role offers high ownership, cross-functional collaboration, and meaningful impact on customer satisfaction and business performance. If you thrive on relationship-building, problem-solving, and delivering measurable outcomes, this position provides an exciting platform for growth.

Requirements

• 5+ years of experience in customer success, technical account management, sales engineering, or program management within SaaS, software, or cybersecurity environments.
• Proven ability to build and maintain executive-level relationships and long-term customer partnerships.
• Strong communication, presentation, and problem-solving skills with the ability to simplify complex technical concepts.
• Demonstrated success managing multiple concurrent customers and projects in fast-paced environments.
• Solid understanding of SaaS delivery models, security technologies, and enterprise customer needs.
• Excellent organizational, time management, and prioritization skills with a strong focus on execution.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead customer onboarding and execute structured welcome and adoption programs to ensure rapid time-to-value.
• Build and maintain strong governance frameworks and executive relationships with key customer stakeholders.
• Act as the primary point of contact for all customer success, support, and service-related matters.
• Understand customer business goals, technical environments, and priorities to define tailored success plans.
• Drive adoption, deployment, and ongoing optimization to maximize product value and customer outcomes.
• Conduct regular business and strategic review meetings to align on progress, goals, and success metrics.
• Monitor customer health, proactively identify risks, and manage escalations to ensure satisfaction and retention.
• Collaborate with sales, engineering, professional services, and product teams to support renewals, upsell, and cross-sell opportunities.
• Represent the voice of the customer internally to influence product improvements and roadmap priorities.

Benefits

• Competitive salary package based on experience and location.
• Flexible, remote-first work environment across the United States or LATAM.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Paid time off, holidays, and wellness-focused leave policies.
• Professional development and continuous learning opportunities.
• Collaborative, inclusive culture that values diversity and innovation.
• Career growth opportunities within a rapidly scaling global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level