Customer Success Manager: CTE Division
About The Position
We’re on a mission to help educators help students help the world. At Stukent, everything starts with the teacher. In our CTE division, we serve K–12 educators who are shaping the next generation of leaders, entrepreneurs, and innovators. When teachers succeed with our products, students succeed — and that’s what drives us. We’re looking for a Customer Success Manager who thrives on building relationships, solving problems, and delivering world-class service. This role sits on the front line of the teacher experience and plays a critical part in retention, growth, and long-term impact. If you’re humble, hard-working, proactive, and energized by helping others succeed, this might be the perfect fit. About Stukent We are a fast-growing Edtech company poised to transform the classroom. We build first-in-the-world Simternships™ and cutting-edge digital courseware that gives students the real-world skills they need to launch their careers. We're a partner to thousands of educators worldwide in both higher education and high school. If you're passionate about making a tangible impact on education, you've found the right place.
Requirements
- 2+ years of experience in sales, account management, or customer relationship management preferred
- Bachelor’s degree preferred
- Exceptional written and verbal communication skills
- Strong organizational skills and attention to detail
- Comfort managing multiple communication channels at once (video, chat, email, CRM)
- Technical fluency and comfort learning new systems quickly
- A passion for delivering world-class service
- Humble and team-oriented
- Self-motivated and disciplined
- Curious and constantly learning
- Persistent yet perceptive
Nice To Haves
- Classroom experience is a bonus
Responsibilities
- Build strong, trusted relationships with K–12 teachers
- Lead engaging virtual onboarding and training sessions
- Proactively monitor product usage and identify opportunities for support
- Conduct renewal conversations and identify upsell opportunities
- Prepare and send renewal pricing quotes
- Respond promptly and professionally to teacher questions and challenges
- Collaborate cross-functionally to solve issues and improve the overall teacher experience
- Become a product expert in Stukent’s CTE solutions
- Conduct daily outreach with high responsiveness and consistent follow-through
Benefits
- Health, Dental, and Vision Insurance
- 401(k) plan with company match
- Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
- A strong commitment to professional development and career growth opportunities
- Emphasis on work-life balance and flexibility
- A positive, collaborative, and mission-driven team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
