Customer Success Manager (Remote)

Constructor

20h•Remote

About The Position

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

Requirements

A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
Excellent communication and interpersonal skills
Know what an API is and have interacted with them before
Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
Ability to convince and motivate those around you to do what you know is right
Enjoy interacting with customers and solving new problems daily
Ability and desire to learn quickly, think outside the box, and come up with solutions to problems

Responsibilities

Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results
Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
Fielding and troubleshooting customer support requests
Creating and updating customer documentation and training materials as needed
Always looking for new ways you can make our integration process more robust and make customers feel even more successful