Customer Success Manager - SMB & Enterprise

Blooming Health•New York, NY

2d•$70,000 - $80,000•Remote

About The Position

The Customer Success Manager (CSM) owns the end-to-end customer relationship after sale. You’ll ensure customers onboard smoothly, adopt the platform, and achieve measurable outcomes. You’ll be a trusted partner to customer leaders and a strong internal advocate—working closely with Sales, Product, and Operations to drive retention, expansion, and long-term partnerships. This is a good fit for someone who thrives in ambiguity, enjoys wearing multiple hats, and is motivated by helping customers succeed.

Requirements

5+ years in Customer Success, Account Management, or a similar customer-facing role
Experience working with enterprise customers (healthcare experience preferred)
Experience managing a large book of business (100+ accounts)
Experience working with technology or SaaS products
Comfort operating in fast-changing, startup-style environments
Bachelor’s degree required
Strong communication, relationship-building, and stakeholder management
Comfortable working with KPIs, dashboards, and customer health metrics
Strong presentation and facilitation skills
Highly organized with sharp attention to detail
Able to juggle multiple priorities without dropping the ball
Proactive, solutions-oriented, and self-motivated
Fast learner with a continuous improvement mindset
Comfortable using AI tools to improve productivity and daily workflows

Responsibilities

Serve as the primary point of contact for a portfolio of customers
Build strong relationships with customer leadership and frontline operational teams
Represent the company to customers and act as the voice of the customer internally
Maintain regular, proactive communication to ensure trust, alignment, and satisfaction
Lead bi-weekly and monthly customer meetings covering: Onboarding and implementation progress Product usage, success metrics, and KPIs Feedback, risks, and open issues
Use data and customer health indicators to deliver insights and recommendations that improve adoption and outcomes
Identify risks early and take action before they become escalations
Triage and coordinate issue resolution across internal teams
Ensure clear communication, fast follow-through, and documented closure
Partner with Sales on pilots, renewals, and expansion opportunities
Share customer insights with Product to inform roadmap and improvements
Collaborate with Product and Engineering on testing, troubleshooting, and operational workflows
Lead onboarding in partnership with customer teams and internal Sales/Product stakeholders
Train end users—including platform users and older adults—so they feel confident using the product
Ensure customers are enabled with the right materials, workflows, and best practices