Lead Customer Success Manager - Remote
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be instrumental in ensuring the success of our strategic enterprise healthcare customers post-deployment. You will work closely with various stakeholders including clinical, operational, and IT teams to enhance platform adoption, drive measurable ROI, and foster long-term partnerships. By optimizing and expanding the use of our solutions, you will make a significant impact on healthcare outcomes and operational efficiency.
Requirements
- 6+ years of Customer Success experience in the healthcare space.
- Self-starter with a high degree of autonomy.
- Comfortable operating in a fast-paced, growth-stage environment.
- Experience in healthcare technology and SaaS platforms.
- Strong understanding of healthcare workflows and customer lifecycle management.
- Demonstrated experience in driving adoption and measurable ROI for healthcare platforms.
- Excellent executive presence and communication skills.
- Strong problem-solving skills with an ownership-oriented mindset.
- Experience using Salesforce or similar enterprise CRM tools.
Responsibilities
- Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner.
- Develop and execute outcome-driven success plans aligned to customer goals.
- Build strong relationships with clinical, operational, IT, and executive stakeholders.
- Guide customers through post-go-live adoption and optimization.
- Proactively identify risks and opportunities and resolve issues to maintain high customer satisfaction.
- Collaborate with Sales and Customer Success leadership on renewals and account growth.
- Contribute to the evolution of the Customer Success practices with a focus on scalability and ROI-driven outcomes.
- Translate complex customer data into clear ROI narratives and best practices.
- Work closely with cross-functional teams to deliver cohesive post-deployment customer experiences.
- Serve as the voice of the customer to inform product direction and improvements.
Benefits
- Flexible work schedule and remote work options.
- Opportunity to work in an innovative and dynamic environment.
- Professional development and training opportunities.
- Collaborative team culture that values input and insight.
- Competitive compensation and benefits packages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
