Customer Success Manager

Bloom Energy•San Jose, CA

13d•Onsite

About The Position

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. We are looking for a Customer Success Manager to join our team in one of today’s most exciting technologies. This role will report to our Director of Customer Success and based in San Jose, CA. This is a fully on-site, in office role 5 days a week . Department Overview The Customer Success team takes a lead role with customer management once Bloom systems have been installed and energized. Key activities include account management, customer outreach (newsletters, surveys, etc), strategic initiatives, and customer support. The CS team collaborates with other customer-facing teams at Bloom to drive long-term customer satisfaction.

Requirements

5+ years of client facing experience in Customer Success, Customer Support, and/or consulting for a technology company
Strong educational background (Bachelor’s Degree)
Experience with customer contracts / LTSAs, customer onboarding, and/or negotiations
Outstanding analytical and communication skills
Demonstrated ability to manage multiple customers, projects, and work streams simultaneously and efficiently

Nice To Haves

MBA and/or PMP Certification are a plus
Experience with Customer Success Management platforms (e.g., Strikedeck, Gainsight), and/or energy and construction domains are a plus

Responsibilities

Manage and track end-to-end Customer Success, with an emphasis on post-installation activities
Work cross-functionally on behalf of the customer with other Bloom teams including Sales, Marketing, Service, Installations, and Finance
Proactively manage customer relationships for defined set of accounts, including QBRs and other key meetings, escalations, and issue resolution
Act as primary customer point of contact for the Bloom Service team
Ensure timely resolution of issues and keep customer apprised of progress
Understand key business drivers; leverage this understanding to successfully manage customer relationships and contracts / LTSAs (Long Term Service Agreements)
Track weekly and quarterly metrics
Administer Bloom customer portal and coordinate potential enhancements
Manage customer reference process, in partnership with Bloom Sales
Conduct various client surveys including annual NPS Survey
Define and execute customer programs, and lead periodic training sessions
Leverage tools to assess customer site health, including Salesforce, Quickbase, and internal Bloom platforms