Customer Success Operations Associate

Jobgether

3d • $100,000 - $120,000 • Remote

About The Position

This role offers an exciting opportunity to enhance customer experiences by optimizing internal processes and supporting Customer Success teams in a fast-paced, mission-driven environment. You will act as a bridge between technical, operational, and client-facing teams, ensuring that complex customer issues are resolved efficiently and effectively. By developing, documenting, and training teams on streamlined workflows, you will directly impact client satisfaction and operational excellence. This position requires a proactive problem solver who is comfortable using data, SQL, and process management tools to identify gaps, implement solutions, and improve outcomes. The environment is fully remote, collaborative, and dynamic, with a strong emphasis on continuous improvement and innovation.

Requirements

• 5+ years of experience in customer service, operations, or project management, ideally within healthcare technology or SaaS organizations.
• 3+ years of experience creating and optimizing standard operating procedures.
• Strong technical troubleshooting skills, with experience in SQL or similar tools.
• Familiarity with clinical documentation improvement software or other healthcare applications is preferred.
• Experience working in fast-paced, startup, or healthcare environments.
• Excellent communication skills, with the ability to engage effectively with both technical and clinical teams.
• Strong adaptability, problem-solving skills, and a proactive mindset in identifying and resolving issues.
• Comfortable using Jira, Zendesk, ServiceNow, or similar ticketing and workflow management systems.
• Exceptional time management and prioritization skills in a remote work environment.

Nice To Haves

• Familiarity with clinical documentation improvement software or other healthcare applications is preferred.

Responsibilities

• Partner with Customer Success Managers to address complex client requests and escalations, ensuring timely resolution and alignment across teams.
• Develop, document, and optimize operational procedures to improve efficiency and customer experience.
• Serve as a subject matter expert on internal systems and workflows, providing guidance and training to Customer Success teams.
• Utilize SQL and other tools to troubleshoot and triage backend issues, supporting both technical and clinical teams.
• Collaborate cross-functionally to implement process improvements that enhance operational effectiveness.
• Act as a thought partner in designing and executing strategies to improve internal workflows and customer outcomes.
• Maintain and update documentation for processes, tools, and customer support best practices.

Benefits

• Competitive salary: $100,000 – $120,000 per year.
• Comprehensive Medical, Dental & Vision coverage, covering up to 75% of premiums.
• Remote-first work environment anywhere in the U.S.
• Unlimited PTO plus 10 paid holidays.
• Paid Parental Leave: Up to 12 weeks for parents.
• 401(k) retirement savings plan with 4% company match.
• Fast-paced, low-bureaucracy environment with high-impact opportunities.
• Collaborative and mission-driven team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed