Customer Success Representative

Milliman•Omaha, NE

22h•Onsite

About The Position

Customer Success Representative Description: Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success. As a Customer Success Representative, you will champion customer outcomes through training, onboarding, and ongoing communication and use these experiences to create retention strategies. Your strengths in soft skills will foster key relationships and enhance our customers’ experiences. In this role, you will be involved in training and educating customers, demonstrating Milliman’s value to customers at every touch point, and delivering proactive support and guidance leading to our customers’ success. Through these responsibilities you will bring new life to an organization’s health plan and be a key influencer in our internal efficiency. At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to build with us in that mission. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek. We are looking for: Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong listening, written, and verbal communication skills to create dynamic relationships, both internally and externally. Confident professionals. We aim for 100% in everything we do which means being accurate, on-time and on-point for our customer’s needs. Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback to understand and change the landscape of health insurance with new and extraordinary ideas. Future leaders. We believe in our people and take the time to invest in our people. Encouraging them to deepen skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them. Qualities specific to you: Innate ability to organize and self-direct, even though there may be a method to your madness, you get things done in a timely and efficient manner Asking for guidance and direction when the path is not clear is not a problem for you Naturally curious, embracing innovation, always hungry to learn new things especially from your peers You understand customer success is never self-made, and it requires a team. The motto you live by: “Teamwork makes the dream work; my win is your win, and your win is my win.”

Requirements

2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role (official title is not required, it’s your experience we are after)
Exceptional communication skills are easy, but here at Milliman, we are more interested in exceptional listening skills. Which, when mastered, lead to intentional and effective communication with our stakeholders, but you knew that already
Passionate about building and maintaining relationships, you advocate for our customers and you always think outside of the box, even when popular opinion may be against you
At every customer touchpoint you use the opportunity to deliver Milliman’s value to the customer’s definition of success, not yours
Empathy is not something you practice; it is something you cannot help
You have tough skin, a positive attitude, and a desire to understand what success means to our customers, so you can deliver it
An elevated level of accuracy and attention to detail is required
Flexible in your approach, collaborative in your nature, and as crazy as it may seem, you look for environments full of uncertainty because your reward is the opportunity to shape it
Driven, self-motivated, enthusiastic, with a “can do”, ”will do” attitude
Experience working with SaaS customers, or the willingness to learn the industry
Experience with SaaS products and customer success processes, preferred
Experience with insure-tech platforms or benefits administration is welcomed
Candidates hired into this role must be willing to work onsite full-time.

Nice To Haves

Insurance experience in employee benefits and/or personal insurance a could give you an edge
Bilingual in English/Spanish preferred

Responsibilities

champion customer outcomes through training, onboarding, and ongoing communication
create retention strategies
training and educating customers
demonstrating Milliman’s value to customers at every touch point
delivering proactive support and guidance leading to our customers’ success
bring new life to an organization’s health plan
be a key influencer in our internal efficiency

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman