Customer Success Representative

Northeast Bank•Lewiston, ME

13d•Hybrid

About The Position

Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, Miami and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, generous PTO, and a hybrid work environment dependent on the role. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply. POSITION SUMMARY: Provides quality customer service and sales support to the Bank and its affiliates through the Customer Success Center.

Requirements

Proficient in Word and Excel
High attention to detail
Excellent organizational and time management skills
Effective oral and written communication skills
Ability to speak and write effectively
Ability to develop new business and close sales
Ability to work independently as well as in a team environment
Effective interpersonal skills
Excellent phone etiquette
Ability to multi-task and manage expectations
Ability to mentor and support junior level employees
Associates degree or equivalent education and/or banking/ contact center experience
Previous Contact Center/Customer Service experience required

Nice To Haves

Banking and/or financial services background preferred

Responsibilities

Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution
Participate in ongoing outbound calling sales efforts
Create sales opportunities by cross-selling and up-selling bank products and services
Develop new business for the Bank
Make recommendations for improvements to Bank processes, products and services
Achieve sales levels consistent with goals set
Maintain professional and technical knowledge through ongoing training initiatives
Successfully pass technical and regulatory examinations required by the Company