Customer Success Specialist

CMA CGM

1d

About The Position

Are you known for your attention to detail and analytical skills? Are you passionate about delivering innovative support to supply chain customers? If so, we have an opportunity that would allow you to execute valuable responsibilities and contribute to delivering superior supply chain services.

Requirements

• Bachelor’s Degree in Transportation, Operations or Supply Chain Management or equivalent education and experience.
• Less than one year related experience required.
• Ability to develop analytics, reports and communications related to transportation and logistics.
• Awareness of common systems and databases used for transportation and logistics management.
• Capable of identifying areas to drive efficiency and operational effectiveness and ability to identify and communicate potential operational or analytical concerns.

Nice To Haves

• Master’s Degree in related field preferred.
• Professional certification may be required in some areas.

Responsibilities

• Manage complete daily, weekly, and monthly reporting requirements for performance, compliance and invoicing, which requires report development and analytics.
• Perform a variety of calculations, analyses and audits of financial and operational results; typically involves fundamental professional related supply chain principles.
• Analyze operational or transportation details to identify potential areas for improvement, savings or efficiency; including innovative solutions.
• Oversee data integrity - review, classify, audit and record information within the appropriate systems or files; requires knowledge of professional related supply chain principles.
• Ensure processes and operations comply with applicable laws, rules and regulations; seeking advice and interpretation when required.
• Develop metrics and goals for programs, present information to customers or leaders and prepare templates or details to ensure operations are meeting expectations.
• Review operational claims, failures or damages, perform root cause and other reviews to determine responsible parties, and present to leaders or internal and external customers.
• Assist with reviewing and responding to customer requests, which includes applying transportation principles, drafting responses and outlines, and other professional support.

Benefits

• competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level