Customer Success Strategy Intern - Spring 2026
Quantum Metric•San Francisco, CA
7d•$20 - $25•Remote
About The Position
The customer success strategy intern will work with our Customer Success Strategy & Operations team to ensure timely completion of CS projects and undercover insights related to Quantum Metricâs enterprise clients. During this internship program you can expect to impact overall CS efficiency, collaborate with the team regularly, and develop an understanding of the Software as a Service business model.
Requirements
- Excellent communication and interpersonal skills
- Strong organizational skills and an attention to detail
- Understanding of digital and web analytics
- Strong problem-solving skills and the ability to manage multiple tasks simultaneously
- Strong knowledge of Microsoft Excel and PowerPoint or Google Sheets and Slides
- Ability to learn fast and make a difference
- Education level: currently enrolled in a Bachelors program as a Junior or Senior, or recent grad
Nice To Haves
- Experience with SalesForce CRM is a plus
Responsibilities
- Perform analyses of data related to customer usage and buying patterns
- Prepare and present presentations to relevant stakeholders
- Analyze open ended customer feedback and identify key insights
- Support the creation of reports and dashboards to be utilized by the team
- Collaborating with the team to ensure customer satisfaction and retention
- Perform system and document audits looking for patterns
- Rectify inconsistencies in customer related datasets
Benefits
- 12 week program with 20hrs / week
- Weekly meetings with Internship Mentor
- Flexible work environments
- MacBook and awesome swag delivered to your door
- Compensation: $20-25/hr, based on experience
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What This Job Offers
Job Type
Part-time
Career Level
Intern
