Customer Supply Chain Manager
About The Position
Are you passionate about analytics, love uncovering trends, and thrive in fast-paced, collaborative environments? Zak Designs is looking for a creative, detail-driven, and proactive Customer Supply Chain Manager to join our Bentonville team and play a pivotal role in driving growth with our key retail partner. You will own the numbers and must be able to clearly articulate the forecasts, demand, and inventory needs to both internal and external stakeholders. Your superstar analytics will turn insights into innovative solutions that support customer growth and operational excellence. As part of our high-performing team, you will proactively improve processes and seek out new opportunities to further optimize our operation while reducing costs.
Requirements
- Bachelor’s degree in supply chain management, finance, marketing, business management, or related field
- Strong customer supply chain-related experience (demand planning, product supply, distribution, transportation, manufacturing)
- Prior experience working directly with Walmart as a supplier or partner in the supply chain
- Well-developed interpersonal / communication skills and the ability to build relationships to drive results
- Demonstrates problem-solving skills and working under tight timelines, multi-tasking abilities
- Ability to balance priorities across multiple internal and external stakeholders
- Ability to learn new systems quickly and leverage systems and information to influence others
- Computer skills: Proficient in Microsoft Office – Word, Excel, PowerPoint; proficient in Retail Link & Scintilla
- Must reside or be willing to reside in the Bentonville, AR, region.
- This position requires at least 5% travel
Responsibilities
- Manage Item/DC/Store level supply chain inventory replenishment across multiple categories
- Work with large amounts of data and organize them into effective reporting, with timely communication, and action-based decision-making
- Responsible for communicating Supply Chain Metrics to Customers weekly for specific categories
- Deep understanding of the Customer’s replenishment system and its relationship with CPFR to ensure correct ordering
- Proactively research opportunities to improve customer in stocks and communicate needs internally and externally
- Able to work well across multi-functional teams, including written and verbal communication
- Ability to present data-based information to team members for decision-making purposes
- Analyze customer performance to inform and support the sales team in driving business at each customer
- Pull customer data, track scorecard metrics/customer KPIs, and perform analysis that provides insights to shape customer conversations and plans
- Deliver ad hoc requests for additional sales needs regarding data pulls, presentation development, etc.
- Utilize syndicated or customer data to analyze the business, understand business trends, and provide a point of view on solutions
- Perform analyses to identify new distribution and incremental sales opportunities for given customers
- Run Velocity and sales reports in support of customer performance
- Support sales by submitting sales budgets across all categories with accurate forecasts
- Create new items in Supplier One to ensure on-time ordering
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What This Job Offers
Job Type
Full-time
Career Level
Manager
