Customer Support Administrator (IT Specialist)
About The Position
GovCIO is looking for a Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Arlington, VA. Responsibilities Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation. Install software patches, updates, and upgrades, including remote server and workstation administrations. Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems; and monitor network traffic and optimize network performance. Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.
Requirements
- High School with 6 - 9 years customer support (or commensurate experience)
- Experience supporting Microsoft Windows environments and Microsoft software
- Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems
- Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance
Responsibilities
- Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
- Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems; and monitor network traffic and optimize network performance.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
