Customer Support Advisor

Corpay•Meriden, CT

10d•Onsite

About The Position

Corpay is currently looking to hire a Customer Support Advisor on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will work within a team to build and develop positive relationships with external colleagues, suppliers and customers through delivery of a quality service that focuses on our customer centric approach to ensure delivery of customer excellence. You will be responsible for handling 1st line queries from the 1link network of service centres, scheduling future work bookings on behalf of drivers, providing support, and ensuring customer satisfaction. You will report into the Head of Product Support and regularly collaborate with other teams within the division. How We Work As a Customer Support Advisor you will be expected to work from our Meriden office. Corpay will set you up for success by providing: Assigned workspace in the designated office Company-issued equipment Formal, hands-on training

Requirements

Previous experience in a customer service role, particularly in a call centre environment can be beneficial.
Excellent telephone manner, clear verbal and written communication abilities to effectively interact with customers and colleagues, convey information clearly.
The ability to listen attentively to customers, understand their needs, and respond appropriately.
Strong analytical and critical thinking skills to resolve customer issues efficiently.
Ability to work collaboratively with colleagues and contribute to a positive team environment.
The ability to handle multiple tasks simultaneously whilst maintaining attention to detail and capturing accurate information.

Nice To Haves

Experience within the automotive sector is preferred.

Responsibilities

Answering telephone calls and responding to emails from Service Centre user and Drivers seeking assistance with products or services.
Handling the work booking process for clients, including scheduling workshop appointments, reservations through the 1link platform.
Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes and alternative arrangements are made if necessary.
Documenting customer interactions in the company’s CRM system.
Taking users of the products through the key journeys and provide assistance where necessary.
Assisting account related financial based queries to conclusion and process any actions that sit behind this.
Understanding the purposes of the complete product range and be familiar with the key system benefits.