Customer Support Agent – Remote (Work with Dogs & Pet Tech!)

CustomerHD•Raleigh, NC

2d•$17 - $20•Remote

About The Position

It’s more than a job; it’s a chance to help dogs live safer, happier lives through technology. Halo Collar develops smart pet-safety tech; a GPS-based collar that combines wearable tracking, virtual fencing, and training feedback. Do you love solving problems and talking about dogs all day? We are looking for dog-loving, tech-savvy professionals to serve as the face and voice of our company. You’ll be the first line of support, ensuring consistency, efficiency, and a positive experience for every pet parent.

Requirements

3+ years of Customer Service experience (Retail or Front of House preferred).
A passion for dogs makes this role much more fun.
Familiarity with Windows desktops, Google/Microsoft Office suites, and Zoom.
Excellent typing and multitasking skills (ability to operate on two screens at once).
Friendly, approachable, and able to offer reassurance during stressful situations.
High School Diploma or Equivalent.
Download speed of 25Mbps+ / Upload speed of 5Mbps+.
A dedicated, isolated, and distraction-free workspace.
No background noise or interruptions (spouses, children, or pets) during active work hours to ensure a premium customer experience.
You must reside in one of the following states to be eligible: Arizona, Idaho, New Jersey, Pennsylvania, West Virginia, California, Illinois, New York, Rhode Island, Colorado, Indiana, North Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, Georgia, Nevada, Oregon, and Washington

Responsibilities

Handle incoming voice & video calls, chats, and emails.
Maintain detailed notes and documentation of all customer interactions.
Troubleshoot the Halo Collar, Halo App, smartphones, and Bluetooth/LTE/Wi-Fi connectivity.
Assist leadership with identifying and tracking customer trends.