Customer Support Agent (Travel)

Seronda Network • Charlotte, NC

1d • $55,000 - $67,000

About The Position

We are seeking a dynamic and dedicated Customer Support Agent (Travel) to join our passionate team. In this role, you will be the first point of contact for travelers seeking assistance, information, and advice regarding their travel plans. The ideal candidate will not only possess excellent communication skills but also a genuine passion for travel and providing top-notch customer service.

Requirements

• High school diploma; additional qualifications in travel and tourism are a plus
• Proven experience in customer service, preferably in the travel industry
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle stressful situations with professionalism
• Familiarity with customer relationship management (CRM) software

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Assist customers with booking travel arrangements, including flights, hotels, and transportation
• Provide information on travel policies, procedures, and destination highlights
• Resolve customer concerns and complaints with empathy and effective problem-solving skills
• Follow up with customers to ensure satisfaction and address any ongoing issues
• Maintain accurate records of all interactions and transactions in our CRM system
• Stay updated on travel trends, policies, and customer service best practices

Benefits

• Competitive salary and comprehensive benefits package.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and paid holidays.
• Professional development and training opportunities.
• Dynamic and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED