Customer Support Assistant

Catch Vibe Voice•Cincinnati, OH

1d•Onsite

About The Position

Catch Vibe Voice is seeking a motivated and detail-oriented Customer Support Assistant to join our team in Cincinnati, OH. In this role, you will support daily customer service operations by assisting with inquiries, providing accurate information, and ensuring that every interaction reflects the professionalism and quality standards of our company. This position is ideal for individuals who enjoy helping others, solving problems, and contributing to a team that values efficiency, communication, and continuous improvement.

Requirements

Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Ability to work efficiently in a fast-paced environment.
Attention to detail and commitment to accuracy.
Problem-solving mindset and customer-focused attitude.
Basic computer literacy and ability to learn internal systems.
Professional demeanor and reliability.

Responsibilities

Assist customers by responding to inquiries and providing clear, helpful information.
Maintain accurate records of customer interactions and service requests.
Support the customer service team in resolving issues in a timely and professional manner.
Coordinate with internal departments to ensure customer needs are addressed effectively.
Monitor and follow up on open customer cases to ensure proper resolution.
Maintain a high level of professionalism and customer satisfaction in every interaction.
Assist with administrative tasks related to customer service operations.