Customer Support Assistant

Alphabe Insight Inc • Louisville, KY

9h • $41,000 - $45,000 • Onsite

About The Position

We are seeking a highly organized and client-focused Customer Support Assistant to join our Louisville office. This role plays a vital part in ensuring smooth communication between our clients and internal teams while maintaining a high standard of service excellence. The ideal candidate is professional, solution-oriented, and thrives in a structured, fast-paced environment.

Requirements

• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Detail-oriented with strong problem-solving skills
• Ability to manage multiple tasks efficiently
• Professional demeanor and customer-first mindset
• Proficiency in Microsoft Office and general office systems
• Ability to work independently and as part of a team

Responsibilities

• Serve as the primary point of contact for client inquiries and support requests
• Provide accurate information regarding services, processes, and timelines
• Assist in managing client records and maintaining updated documentation
• Coordinate with internal departments to ensure timely resolution of issues
• Monitor service performance and follow up to ensure client satisfaction
• Support administrative functions related to customer accounts and reporting
• Maintain professionalism and confidentiality in all interactions

Benefits

• Competitive salary ($41,000 – $45,000 annually)
• Opportunities for professional growth and internal advancement
• Skill development through structured training programs
• Supportive and collaborative work environment
• Stable, full-time position with long-term career potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed