Customer Support Associate I

ACERTUS • Mission, KS

4d • $18 - $20

About The Position

ACERTUS is the
only
tech-enabled automotive logistics company to move, store,
recondition, title & register finished vehicles. As a
Customer Support
Associate
you will be responsible for all inbound phone calls and ticket
activity to support workflow management within Client Support. You will serve in
this critical role by executing on action items from the inbound calls, internal
tickets and external tickets to provide concierge service levels to both clients
and internal teams. You will be expected to maintain the highest level of
customer service within all interactions, providing appropriate research of the
issue, timely responses, follow-up and overall resolution of the item. You will
work closely with cross- functional teams within the ACERTUS organization to
achieve the company’s overall objectives and goals, and address client needs to
provide best in class customer service.

Requirements

• Bachelor’s Degree Preferred.
• Proficient in Microsoft Office programs, Zendesk, and other general office equipment.
• Strong project management skills.
• Ability to map out processes to gain efficiencies.
• Ability to analyze data and make decisions.
• Organized thinker with exceptional attention to detail.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Knowledge of the vehicle title and licensing process

Responsibilities

• Establish and maintain interpersonal relationships with partners
• Work closely with partners to provide updates, follow-up and resolution of outstanding items generated from calls or tickets
• Provide timely, customer friendly responses to both internal teams and external clients
• At all times, represent ACERTUS in a professional manner with conduct that aligns with core policies and procedures
• Utilize internal resources to investigate, evaluate and resolve issues in a timely and accurate manner using sound business judgement
• Work with partners to develop long-term solutions and process improvements
• Participate in on-going training and development for both self and other partners
• Maintain appropriate SLA’s for inbound call answer times and ticket response times
• Provide best-in-class customer service to both internal teams and external clients
• All other duties as assigned by management.

Benefits

• Medical, Dental and Vision Insurance start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto enrollment at 3% on the 1st of the month following your start date.
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees