Customer Support Clerk

Berkheimer Tax Innovations • Butler, PA

13d • $14 • Hybrid

About The Position

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. We are currently seeking a Customer Support Clerk to join our team in our Butler, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning. WHAT YOU'LL DO: As a Customer Support Clerk , you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

Requirements

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

Responsibilities

• Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Process tax forms & post payments to proper accounts
• Complete all tasks in a timely manner while meeting company standards

Benefits

• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED