Customer Support Coordinator

Energy CX•Chicago, IL

About The Position

This position is for someone who enjoys solving problems and has the patience to persist through challenging situations. We are looking for an individual who has the ability to multitask. They thrive in a fast-paced, dynamic environment and prioritize customer experience with a positive attitude.

Requirements

Strong organizational skills with a proactive, action-oriented mindset
Excellent communication, interpersonal, and time-management abilities
Ability to multitask and thrive in a fast-paced, continuously evolving environment
Eagerness to learn and grow within the company

Nice To Haves

Experience in customer support, customer success, project management, or operations is a plus

Responsibilities

Act as the liaison between customers, utility companies, energy suppliers, and internal teams
Provide an unparalleled customer experience through quick, efficient, and clear communication
Enhance department systems and processes to support scalability and efficiency
Collaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challenges
Coordinate directly with utilities and suppliers to address and resolve issues
Provide timely status updates to customers and ensure their questions are answered
Identify proactive solutions to common customer challenges
Participating on Kick-Off Calls to onboard new customers, align on goals, set expectations, and initiate engagement with our services

Benefits

PTO
15 days but highly flexible
All major holidays
Half day on the Wednesday before Thanksgiving
Thursday & following Friday fully off
12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off
Health - We cover 50% of your monthly premium cost
Dental - We cover 50% of your monthly premium cost
Vision - We cover 50% of your monthly premium cost
Basic Term Life & AD&D insurance policy- We cover 100%
401(K)
Employer match 20% of total contribution on up to 5% of salary
Work from home on Fridays
20 work from home days per year (in addition to WFH Fridays)
Wednesday catered lunches
Gym membership at on-site gym facilities
Frequent company events