Customer Support Engineer

Nebius

1d • Remote

About The Position

We are looking for a Customer Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers.
This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations. As a senior team member, you will lead process improvements, mentor junior staff and develop scalable support practices.
You’re welcome to work remotely from the United States.
Please note that this is a shift work.

Requirements

• Linux administration – expert
• Networking – advanced
• Kubernetes – advanced
• Cloud platforms (AWS, Azure, GCP) – advanced
• Python/Bash scripting – advanced
• Machine learning training, inference and pipelines – intermediate
• Data storage concepts – advanced
• Troubleshooting & problem-solving – expert
• Education: Bachelor’s degree in Computer Science, Information Technology or a related field.
• Experience: 7+ years in technical support, 5+ years of cloud hands-on.

Nice To Haves

• Certifications: relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration or Kubernetes are highly desirable.

Responsibilities

• Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments.
• Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
• Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
• Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
• Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
• Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
• Maintain and continuously enhance technical documentation, reflecting best practices.
• Provide technical leadership and mentorship to mid-level support colleagues.
• Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services.

Benefits

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote Work Reimbursement: Up to $85/month for mobile and internet.
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior