Customer Support Management - Mobile

Rolls-Royce • Novi, MI

3d

About The Position

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• United States Citizen or have an established back-ground to meet US Government regulations for DSP-5 or TAA Approval or Security Clearance approval.
• Bachelor’s Degree in Engineering or related field and 3 years of service project coordination, failure analysis or service engineering experience with internal combustion engines; or 7 years of service project coordination, failure analysis or service engineering experience with internal combustion engines
• Willingness to travel, domestic and international (up to 70% possible but will vary based on current projects)

Nice To Haves

• Strong ability to manage concurrent tasks and bring projects to completion
• Strong personal drive with can-do attitude, and the ability to work extended periods without supervision
• Strong organizational, planning and follow-up skills
• Strong interpersonal skills and the ability to work effectively with others
• Strong analytical and problem solving skills
• Strong oral and written communication skills
• Good presentation skills
• Good ability to cope with frequent schedule and priority changes
• Proficient with PC and MS Office Suite
• Proficiency with SAP, MS5, PS3, PAS, C4S
• Knowledge of MTU products and processes
• Knowledge of Marine Diesel Engines, associated products, and Marine policies and procedures
• Experience organizing complex repairs in the marine industry, involving many subcontractors

Responsibilities

• Coordinate project field work activities and oversee the completion of US Government Contract project ensuring project goals are met
• Follow up on customer open items/requests with the appropriate personnel in the US and/or Germany
• Provide input to LES Service Managers regarding timeframe requirements, staffing, sub-contractor service provider selection and other resources necessary for project implementation
• Assist Program Management, Finance, and Purchasing to negotiate supplier contracts and meet required delivery schedules.
• Coordinate, track and process labor summaries, parts, tooling, and accounting reports for the Large Engine Services team and prepare Work Order invoices
• Assist Program Management with operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications
• Provide technical assistance and feedback to RRSA America technicians and engineers on customer problems and requests
• Provide financial data and analysis, revenue projections and controlling reporting support
• Generate parts and service quotes to review with management team and assist with service estimates
• Oversee LES warranty requests and policy review, administration, part returns for failure analysis, fast field reports (FFRs) and FiRe platforms
• Review and Assist Service Managers in the writing of project reports.
• Process and track Internal Order Requests
• Maintain inventory of special tools and parts, and track their location in the field
• Represent MTU America in meetings with customers and vendors
• Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code of Conduct
• Perform special assignments as required

Benefits

• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.
• The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level