Customer Support Manager

AO Globe Life•Des Moines, IA

8d•Remote

About The Position

AO Globe Life is hiring eligible candidates to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications , or anyone who thrives in a people-focused, service-oriented environment. We provide hands-on training, structured mentorship, and warm leads from individuals who have requested information about supplemental benefit programs—allowing you to build valuable professional experience while working from anywhere in the United States. For more than 70 years, AO Globe Life has served working families across the United States by providing supplemental benefits that help protect what matters most. We proudly support union members, credit union clients, and veterans nationwide while offering meaningful remote career opportunities focused on service, growth, and integrity. If you’re ready to build a career that combines purpose, flexibility, and opportunity, apply today to learn more about joining our remote team.

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a functioning webcam

Nice To Haves

Customer service or consultative experience is helpful but not required

Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Guide clients through available benefit options and assist with enrollment
Maintain accurate digital records and manage follow-up communications
Deliver professional, client-focused support throughout the process
Participate in mentorship sessions, development programs, and team training
Build strong client relationships that support long-term trust and service