Customer Support Manager

Serenity Mental Health Centers • Nocatee, FL

2d • $90,000

About The Position

Serenity is hiring a Customer Support Manager to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams. No industry-specific experience required. We provide training on our systems and processes.

Requirements

• 10+ years of leadership or operations experience in a fast-paced environment of at least 30 employees
• Proven ability to manage KPIs and hold performance-based conversations
• Strong communication skills with the ability to work with both people and data
• Confident leadership style with the ability to motivate and guide teams
• Ability to thrive in a growth-oriented, evolving environment

Nice To Haves

• Experience in customer support, hospitality, retail, or other service-based leadership roles
• Background in customer experience or relationship-driven environments
• Experience leading teams through growth, change, or scaling operations

Responsibilities

• Lead day-to-day operations in a high-volume, customer-focused environment
• Coach, develop, and hold team members accountable to service and performance standards
• Ensure every customer interaction is professional, efficient, and positive
• Oversee scheduling, workflow, and overall team productivity
• Monitor key performance metrics (KPIs) related to volume, efficiency, and experience
• Identify opportunities to improve processes and elevate team performance

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year)
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees