Coates Career Opportunities Customer Support Officer

Coates•Belmont, CA

About The Position

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here… Permanent Full Time Monday to Friday 7am to 3pm A Customer Support Officer – Platinum is the first point of contact with our top tier customers, and is responsible for listening, identifying the needs of our customers, then applying solution based selling techniques to create a sale. You will find yourself working collaboratively with our branch network, transport, and fleet teams to assist in the fulfilment of customer requests.

Requirements

Experience in a customer service role, within the industry or a similar fast-paced environment.
Excellent teamwork and communication skills, both verbal and written, with the ability to interact effectively with diverse individuals.
A degree of personal and professional resilience
High level of attention to detail
Proficient with Microsoft Office and Outlook

Nice To Haves

CRM experience is highly advantageous but not mandatory

Responsibilities

Respond to customer needs via telephone whilst providing exceptional customer service
Provide customers with product and service information via email or web enquiries
Source equipment to meet customer needs via our branch network
Complete administrative duties such as generating quoting, hire schedules, invoicing, purchase orders
Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns