Customer Support Rep

Power Sales•Lenexa, KS

55m•Onsite

About The Position

Summary: The Customer Service Representative will engage in all customer service activities including responding to inquiries and handling complaints in a courteous and professional manner.

Requirements

Excellent verbal and written communication skills
Must be detail oriented and have proven quality driven work habits
Proficient in Microsoft Office Excel and Outlook
Problem solving
Bachelor’s Degree, strongly desired
1-3 years experience in business related customer service role

Responsibilities

Daily communication with customers regarding timelines, deliverables and all other customer service related topics.
Process customer orders in the ERP system and confirm stock, provide price confirmation, delivery date, anticipated delays and any additional information needed by the customer for their production schedules.
Managing discontinued items and holds are removed to ensure proper shipping.
Receive customer complaints and coordinate product return/complaint resolution with the returns department.
Answer incoming calls and address question or direct to responsible party
Monitor order shipping times to ensure they are meeting the average turnaround time
Locate order errors and contact the customer for clarification.
Compile statistical analysis and prepare various reports as requested internally or by customers.
Communicate new product offerings to select customers.
Update inventory, new product builds, and SKU numbers on select customer’s site.
Create new customer reports indicating pricing changes.
Attend weekly rep calls and work directly with the clients on follow up activities.
Manages stewardship on smaller accounts.
Build rapport with customers to increase sales.