Customer Support Representative II - College (Part Time)
About The Position
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy. Join the Energy That’s Powering Florida’s Future If you’re looking for a career with purpose, stability, and growth, this is your moment. Customer Support Representative II – College (Part Time)Starting Pay: $18/hour Why You’ll Love Working Here• Be part of a company known for industry-leading reliability• Make a real impact by supporting customers across Florida• Join a team that values growth, training, and internal career paths• Enjoy the stability and benefits that come with working for a major energy leader Paid Training to Set You Up for Success We invest in you from day one•6-8 weeks of comprehensive paid training Monday thru Friday from 8:00 AM – 2:00 PM •Anticipated start date: March 23, 2026• Training is on site and mandatory, ensuring you’re fully prepared for the role Training Location:FPL – LeJeune Flagler Office (LFO)4200 West Flagler StreetMiami, FL 33134 Post-Training Location:Upon completion of training, employees enrolled at Florida International University (FIU) will transition to the FIU campus and work from the MARC building. Candidates not enrolled at FIU will remain at the LeJeune Flagler Office. Work Schedule upon completion of training: 20-29 hours per weekJob OverviewEmployees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).
Requirements
- High School Grad / GED
- Experience: 0+ years
Nice To Haves
- Associate's Degree
- Bachelor's Degree
- Customer Service Experience: 1+ years
Responsibilities
- Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
- Handles situations which require adaptation of response
- Identifies who will handle more complex calls
- Assists with agency inquiries and Medical Essential Service Program (MESP)
- Transfers or refers sales leads
- Reports fraudulent conditions to management
- Performs other job-related duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
