Customer Support Representative

Hirzel Canning Company•Northwood, OH

About The Position

Hirzel Canning Company feeds people. Hirzel Canning Company & Farms is a 5th-generation family company with a passion for serving the community. Our Dei Fratelli brand is your source for locally-grown tomato and sauerkraut products. We seek individuals that share our core values, our commitment to future generations, and our passion for providing food that brings families together. A few of the benefits you’ll experience at Hirzel Canning Company are: Competitive Pay Medical, Dental, Vision, and Life Insurance Annual Pay Increases Employer 401(k) Matching Health Savings Account with Employer Contributions Health and Wellness Program Community Involvement Family-Centric Environment Candidates must be willing and able to pass a pre-employment drug screen. JOB SUMMARY & KEY OBJECTIVES: Establish and maintain effective work relationships with new and existing customers using a high degree of professionalism and excellent interpersonal communication skills.

Requirements

Reaching with hands and arms
Communication through speech and hearing and in writing
Daily requirements: Bending, twisting, turning, reaching below the knee, pushing, pulling, squatting, kneeling, standing, walking, sitting
Lifting requirements: Will regularly lift and/or move up to 25 pounds Will frequently lift and/or move up to 50 pounds

Nice To Haves

Bachelor’s Degree preferred but not required
2 - 4 years of previous customer service experience
Strong computer skills utilizing Microsoft Suite and Google Drive Functions
Excellent written and oral skills
Attention to detail

Responsibilities

Retrieve outside warehouse orders
Evaluate orders for correct pricing/products, shipping instructions, pallet information, ship and pick up dates, and proper warehouse shipping location
Confirm order inaccuracies with sales, broker, or customer and make appropriate changes
Review and correct pricing corrections with customers
Scan orders into Autostore and maintain Autostore folders
Record and track customer order accuracy
Create shipments for orders from outside warehouses
Send invoices to customers
Answer incoming calls
Assist in determining the necessity for reimbursement and a fair resolution of customer issues or complaints
Determine if product should be returned for inspection
Obtain all necessary information for a call back
Assist each consumer and log information on the consumer complaint file in the computer for follow-up
Provide consumer information to proper broker, marketing, or salesperson for follow-up as needed
Record information into shipping log for visitors, drivers, and contractors going around back to include time, PO number, Carrier, driver’s name, driver’s license number, trailer number and license number.
Match bills of lading and packing lists with orders
Commitment to our purpose and core values
Commitment to performing job duties in a safe manner and watching out for the safety of others
Compliance with all Company policies and procedures.
Takes ownership of work to make sure it is completed accurately, efficiently and on time. Will work with a sense of urgency, enthusiasm, and commitment and will encourage others to do the same.
Will promote a positive attitude. Responsible for establishing and maintaining positive working relationships that are based on respect for all.
Will embrace Plant/Company change and support its implementation.
Self-starting
Solid listening and communication skills
Ability to adapt to different situations