Customer Support Specialist (Enterprise Software)

Ticketmanager • Mesa, AZ

144d • $45,000 - $65,000

About The Position

At TicketManager, we work in an industry we love: Live events that bring people together and make memories. We provide industry-leading ticket and event management software that helps companies manage client entertainment effectively and prove the ROI of live events. Our software is used by some of the world's best companies, including Fortune 500s and Global 2000 firms, to enhance their event management processes. The Customer Support Specialist will play a crucial role in supporting our software customers, ensuring their success and satisfaction with our products. This position is in-office, Monday to Friday.

Requirements

• Bachelor's Degree Required
• 1-3+ years of related work experience
• Experience working with Zendesk or similar customer service platform
• Proven experience in B2B software customer service or administrative support role
• Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment

Responsibilities

• Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
• Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
• Lead software training sessions and webinars

Benefits

• $22-$32 per hour ($45k-$65k annually)
• Bonus Eligibility
• 401k & Company Match
• Health Benefits (Medical, Dental, Vision)
• Unlimited PTO
• Quarterly Live Event Credit
• Monthly Happy Hours & Volunteering
• Fun Company Perks
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.6 out of 5 Glassdoor rating

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree