Customer Support Specialist I

CQG Inc • Denver, CO

11d

About The Position

We are currently hiring for a Customer Support Specialist! The CSP supports our customers with installation, training and problem resolution, all with CQG products.

The ideal candidate will have excellent customer service skills, a basic understanding of financial markets and have excellent communication skills.

Interested in joining our team? Check out the description below and apply today!

Requirements

• Bachelor’s Degree in Computer Science, OR technical certification OR equivalent work experience
• Excellent customer service skills and a strong desire to work with people
• Basic understanding of financial markets
• Excellent oral and written communication skills
• Ability to work accurately and quickly in a fast-paced environment

Responsibilities

• Provide responsive, courteous, and efficient customer service via telephone, chat, web inquiries, and at the customer site
• Provide education and training to customers on all aspects of CQG products, including market data, technical analysis and trade routing interfaces
• Utilize and maintain Customer Management Database software
• Undertake research, testing, data quality, and documentation projects as appropriate
• Provide link between customer and Data Quality/ Product Development in relation to product issues
• Provide support to Sales Team: creation of systems, removal of same and management of system services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level