Customer Support Specialist – Rider Operations (On-Site, Las Vegas NV)

TRUCKING PEOPLE•North Las Vegas, NV

4d•Onsite

About The Position

As Customer Support – Rider Operations - You’ll act as the human partner to the robot AI, ensuring an excellent customer experience before, during, and after each ride. This is a fast-paced, customer-facing support position where empathy, quick thinking, and clear communication are key. You’ll be trained on cutting-edge technology and tools that support autonomous vehicle operations while helping shape the future of urban mobility.

Requirements

Must be authorized to work in the U.S.
Must be available to work on-site in Las Vegas, NV.
Must be willing to work one of the specified shifts.
18 years of age or older.
2+ years of experience in customer service, problem solving, call center, dispatch
Strong verbal and written communication skills
Able to remain calm and professional in high-pressure or emergency situations (e.g., ride disruptions, escalations).

Nice To Haves

Experience with de-escalation techniques or emergency response training (such as 911 dispatch or crisis support) is highly valued.
Team-oriented mindset; comfortable collaborating with diverse departments.
Flexible and proactive — able to adapt to new tools, systems, and priorities quickly.
Positive attitude with a growth mindset and eagerness to learn.

Responsibilities

Provide live rider support before, during, and after missions via multiple channels (chat, phone, and internal messaging systems).
Act as the real-time human point of contact for riders, delivering accurate ride information and immediate assistance when needed.
Troubleshoot and escalate rider issues to the appropriate internal teams for resolution.
Collaborate closely with cross-functional teams, including safety, fleet, and engineering, to maintain smooth operations.
Perform data entry and testing tasks to support continuous improvement of tools and processes.
Use internal tools to monitor, document, and resolve customer interactions efficiently.
Maintain a safety-focused, inclusive, and professional work environment at all times.